Last updated: 3 October 2026

Who we are

Post My Party (postmyparty.co.uk) is a small UK business making personalised, handmade party supplies. You can contact us at hello@postmyparty.co.uk.

Your order

When you place an order, you’ll get an email confirming we’ve received it. Our contract with you starts when we confirm your order. We may decline an order, for example if an item is unavailable or a design can’t be printed. If we do, we’ll let you know and refund you in full.

Prices and payment

Prices are in pounds sterling. Delivery costs are shown at checkout before you pay. We are not VAT registered, so no VAT is added. Payments are taken securely by our payment providers (WooPayments and PayPal). We never see or store your full card details.

Personalising your items

  • Please check every name, age, date and spelling before you order. We print exactly what you give us, so we can’t accept returns for mistakes in the details you provide.
  • If you ask us to adapt a design, or choose a digital proof, we’ll email you a proof. Please check it carefully. Production starts once you approve it. If we don’t hear back within 24 hours, we may either print your order as shown in the proof, or cancel it and refund you in full.
  • By sending us photos, logos or artwork, you confirm you have the right to use them. We may refuse content that is offensive or that we believe infringes someone else’s rights.
  • Colours can look slightly different on screen and in print.

Handmade items

Everything is made by hand, so small variations between items are normal. These include slight differences in cutting, alignment and glue marks. They are part of the handmade finish and are not faults.

Paper products and assembly

Most of our items are made from paper or card and arrive flat-packed. Please assemble them gently, following the fold lines. Tears, creases or other damage caused during assembly aren’t covered, as they aren’t faults in the item. If something won’t fold or fit together properly, stop and send us a photo, and we’ll take a look.

Making and delivery

Orders are usually made and dispatched within 3–5 working days. If you need your order sooner, email us before ordering and we’ll tell you if we can help. We currently deliver to UK addresses only. If you’re outside the UK, email us at hello@postmyparty.co.uk and we’ll see if we can help. Delivery times depend on the service you choose at checkout. Once your parcel is delivered, it’s your responsibility.

Changes and cancellations

Once production has started, we can’t change or cancel your order. If you need a change, email us as soon as possible and we’ll do our best, but we can’t guarantee it. Full details are in our Returns, Refunds and Cancellations policy.

Food items

Some products can include branded crisps or sweets. These are supplied as packed by the manufacturer. Please ask us for allergen information before ordering if anyone has an allergy.

Safety

Our products are party decorations and accessories, not toys. Please keep small parts away from young children and supervise their use.

Our responsibility to you

If something is faulty or not as described, we’ll put it right as set out in our Returns policy. We are not responsible for losses we couldn’t reasonably foresee, or for delays caused by events outside our control. Nothing in these terms affects your legal rights as a consumer.

Law

These terms are governed by the law of England and Wales.