Last updated: 3 October 2026

Every item is made to order for you, so please check your details carefully before you buy. If something goes wrong on our side, we’ll always put it right.

Personalised items

Personalised items are made specially for you, so we can’t accept returns or refunds if you change your mind. This includes anything printed with names, ages, dates, photos or your own design. This is in line with UK consumer law for made-to-order goods.

If something arrives damaged, faulty or wrong

  1. Email hello@postmyparty.co.uk within 48 hours of delivery, so we can sort it quickly.
  2. Include your order number and a clear photo of the problem.
  3. We’ll offer a replacement or a refund. We may ask you to send the item back. If so, we’ll cover the return postage.

Small variations from the handmade process, such as slight differences in cutting or small glue marks, are not faults. Mistakes in details you gave us, such as a misspelt name, are not covered either. Your legal rights for faulty or misdescribed goods are not affected.

Paper products and assembly

Most of our items are made from paper or card and arrive flat-packed. Please assemble them gently, following the fold lines. Tears, creases or other damage caused during assembly aren’t covered, as they aren’t faults in the item. If something won’t fold or fit together properly, stop and send us a photo, and we’ll take a look.

Items that aren’t personalised

For any item that isn’t personalised, you can cancel within 14 days of delivery for any reason. Email us to let us know, then return the item unused, in its original packaging and condition, within 14 days. You pay the return postage unless the item was faulty.

Cancelling or changing an order

  • Before production starts: email us as soon as possible. We’ll do our best to cancel or change it, but we can’t guarantee this.
  • After production starts: we can’t cancel or change your order.
  • If we’ve sent you a proof, production starts once you approve it. If we don’t hear back within 24 hours, we may print your order as shown in the proof, or cancel it and refund you in full.

Refunds

Refunds go back to your original payment method within 14 days of us agreeing them. Your bank may take a few extra days to show it.

Lost parcels

If your parcel hasn’t arrived within a few days of the expected date, email us. We’ll check with the delivery company and help you.